1. Purpose of the Contract
These Terms & Conditions apply to any booking of journeys, transfers or sightseeing tours made with VTC PIERROTIN, a private chauffeur (VTC) service operating in Martinique.
2. Services Provided
VTC PIERROTIN provides in particular:
- Private transfers (airport, ports, hotels, accommodations, etc.).
- Flat-rate sightseeing tours (North tours, full-day trips, etc.).
- Hourly or full-day car + driver services (on quotation).
3. Booking
Bookings are mainly made online through the website form or by direct contact (phone, email, message).
Any booking request must include at least: pick-up and drop-off points, date and time requested, number of passengers, luggage and type of service (one-way, return, flat tour, etc.).
Booking confirmation:
- a booking is only considered final once written confirmation (email or SMS) has been sent by VTC PIERROTIN;
- if the requested slot is not available, an alternative schedule may be proposed.
4. Prices & Quotations
Prices are indicated in euros, including all applicable taxes (TTC). Depending on the service, the price may be:
- calculated based on distance (price per km, minimum fare);
- a flat rate for specific sightseeing tours (North day tour, etc.);
- subject to surcharges for certain areas or specific times (night, weekends, public holidays), as indicated at the time of booking.
The price shown before payment is binding, subject to obvious clerical or calculation errors.
5. Payment
Payment can be made online (via our secure payment provider) or, in some cases, on board the vehicle (subject to prior agreement).
For tours and flat services, full payment or a deposit may be required at the time of booking.
6. Cancellation & Fees
Cancellation by the customer:
- up to 24h before pick-up time: cancellation free of charge (full refund, excluding any bank fees).
- less than 24h before: VTC PIERROTIN reserves the right to charge up to 100% of the booked amount.
Cancellation by VTC PIERROTIN:
In case of major impossibility (breakdown, weather event, safety issues, etc.), VTC PIERROTIN will endeavour to propose an alternative or a full refund of amounts paid.
7. Delays, No-show & Waiting Time
The customer undertakes to be at the meeting point at the agreed time.
- a free waiting time may be included (e.g. 10–15 minutes), depending on the service;
- beyond that, extra waiting fees or a ‘no-show’ cancellation may be applied.
8. Luggage & Personal Belongings
The customer remains responsible for their luggage and personal belongings. Luggage must be of reasonable size and compatible with the vehicle used.
VTC PIERROTIN cannot be held liable for loss, theft or damage to personal items left in the vehicle.
9. Behaviour On Board
For safety and comfort reasons, the customer agrees to comply with the driver’s instructions and applicable regulations:
- seat belt must be worn at all times;
- no smoking inside the vehicle;
- respect for the vehicle and the driver;
- no transport of illegal or hazardous substances.
10. Liability
VTC PIERROTIN holds the compulsory insurance for the paid transport of passengers in accordance with applicable regulations.
Our liability cannot be engaged for delays due to circumstances beyond our control (traffic, roadworks, weather events, accidents, checks, etc.).
11. Personal Data
Information collected when booking (name, contact details, trip details) is used exclusively to handle the service, invoicing and customer follow-up.
In accordance with applicable law, you have the right to access, rectify and delete your data on simple written request.
12. Applicable Law & Disputes
These Terms & Conditions are governed by French law. In case of dispute and failing an amicable settlement, the competent courts of the operator’s registered office shall have jurisdiction.
This document is provided for general information. For specific cases (groups, events, special requests), a dedicated quotation or contract may be issued.